Kat Tillman Returns Policy

We want you to love your purchase as much as we loved creating it. If for any reason you are not completely satisfied, please review our returns policy below.

Eligibility for Returns

We accept returns or exchanges for the following:

• Items that are damaged or faulty upon arrival

• Incorrect items received

Unfortunately, we do not offer refunds or exchanges for change of mind or if an incorrect size was selected. Please refer to the size guide or product descriptions carefully before purchasing.

Timeframe

To be eligible for a return or exchange, you must contact us within 14 days of receiving your item.

How to Request a Return

1. Email us at [your email address] with:

   • Your order number

   • A brief description of the issue

   • A clear photo of the item if damaged/faulty

2. We’ll get back to you within 3 business days with next steps.

Return Shipping

• If the item is confirmed to be faulty or incorrect, we will cover return shipping costs.

• For all other returns (where eligible), the customer is responsible for return shipping.

Non-Returnable Items

Due to the nature of our products, the following are non-returnable:

• Original artworks

• Sale items

• Gift cards

• Downloadable or digital products

Exchanges

If an item is defective or damaged and you’d prefer an exchange rather than a refund, we’re happy to send a replacement (where available).

Refunds

Once we’ve received and inspected your return, we will notify you via email and process the refund to your original payment method within 3–5 business days.